In this episode, Marcy Nelsen, Director of AT&T’s Corporate Briefing Program, shares insights on the best strategies to achieve world-class operations in your briefing program, and staying competitive in a continuously evolving industry.
Guest Thought Leader:
Director, Corporate Briefing Program, AT&T
Marcy is Director of AT&T’s Corporate Briefing Program in Dallas, Texas, and long-time member of the ABPM. Under Marcy’s leadership the AT&T program swept the World Class awards in 2018 winning in all 4 categories of Customer Experience, Management, Operations and Analytics. Marcy is also a member of the ABPM Advisory Board. Marcy graduated from the University of Illinois with a Bachelor of Science degree in Business Management and then earned her MBA in Marketing from Fairleigh Dickinson University in NJ.