In this episode, we’ve brought together a panel of experts to discuss the current need for shift to virtual briefings. The current state of business is forcing several companies to reimagine their customer experience programs for short-term effectiveness and long-term sustainability. Each of the guests on this podcast bring a unique insight to the conversation from facilitation, to technology, and a real-life use cases.
@ 6:23 ELLEN BARNES-PFIFFNER - INTERNAL MARKETING, PLANNING & AGENDA, FACILITATION & ETIQUETTE
@ 23:20 ALYSSA TAYLOR - REAL-LIFE USE CASE FROM RIPPLE
@ 33:06 KEVIN POWERS - MANAGING AND DELIVERING CONTENT VIA VIRTUAL CHANNELS, TECHNOLOGIES
Guest Thought Leaders:
Ellen Barnes Pfiffner
Consultant, EBP Business Consulting
Ellen is the principal of EBP Business Consulting. A highly-skilled business executive with telecom experience spanning sales, marketing, organizational development and corporate training. Extensive experience in developing and implementing strategic programs in support of company initiatives.
Strategic Sales Manager, Ripple
Experienced Sales Program Manager with a demonstrated history of working in financial technology. Skilled in Executive Briefing Management, Training Facilitation and Sales Enablement. I bring an organizational framework and creative touch to everything I do.
Briefing Manager, AT&T
Creative, solutions-oriented and resourceful leader with experience in marketing, sales support, executive briefing centers, and media production. Expertise in creating and executing customized / executive briefings, marketing programs across enterprise and mobile products and solutions, and collaboration with senior sales executives and client teams that results in increased revenue generation and enhanced customer relationships. A thought leader who demonstrates a blended creative, technical and strategic approach that impacts the entire sales process.