In this episode, Dave Rogers talks about Microsofts renowned briefing portfolio and the different types of experiences and journeys customers can “take” across any briefing or customer experience program.
Episode Highlights:
- A insider’s look at the variable experiences offered across Microsoft locations.
- The power of setting up priority, industry vignettes.
- Leveraging resources as a powerful way to engage with top customers (Microsoft’s CEO to CEO series)
- Why it matters to be experiential vs transformational
- A bird’s eye view of the evolution of the briefing industry
- How to focus on what your customers are doing with your technology
- Upcoming goals for the Microsoft customer experience team
- Tips for achieving the coveted ‘trusted advisor’ status
- And most importantly… stop doing things that don’t work.
Guest Thought Leader:
Dave Rogers
Global Operations Director, Microsoft
Create the vision and manage the execution of technology experiences for customers attending Microsoft's Global Executive events.