In this episode, Karen Olivero gives us an exclusive look at what it takes to build a world-class briefing program (at Hewlett Packard Enterprise) from developing a unified team that is customer focused to incorporating your company’s culture.
HPE received the following awards at ABPM 2020
*Karen Olivero received the 2020 President's Service Award
Guest Thought Leader:
Senior Director, Customer Advocacy Strategy & Programs, Hewlett Packard Enterprise (HPE)
Specialties: Strategic Customer Engagement, Global Customer Center Strategy, Briefing Center & Experience Design, Customer engagement tools & analytics, Positioning, messaging and branding, Business-to-business marketing, Cross-functional integration, Employee management/development, Writing