The CX Live! Episode 14: The Critical Skill of Listening w/ Kelly Reeves

In this episode, Kelly Reeves provides valuable information on the power of listening and addresses the most effective listening habits that make an important difference in our day to day business lives and executive briefing programs where we can be more focused, present, and effective with others.

Episode Highlights: 

• Listening is one way we can make briefings as valuable as possible during these unconventional times
• A look at the science of listening (neuroscience)
• How you can give people skills they can use every day
• Why we are hardwired to be distracted
• Defining the 4 Categories of Listening: connective, reflective, analytical, and conceptual
• Examples of different types of customers/team members and how they distribute and receive information
• How to use this information pre-briefing for communications, building agendas, and inviting guests
• Unwrapping listening intelligence in your personal and professional lives
• Implementing ‘Spa Timing’ into your daily routines (do it!)

*Also - a new course offering: The Listening Edge with a 10 question assessment offering a multi-page profile on your own listening skills so you can improve and be more present.

Guest Thought Leader:

Kelly Reeves
Vice President, Global Training Services, Mandel Communications

Kelly partners closely with Mandel’s executive leaders in the management and development of the global training services group. Their outstanding team of trainers and coaches reside in Asia, Australia, Europe, India and North America. She has a background in technical sales, sales management and channel management, prior to finding her passion as a communications trainer and coach.