In this episode, we discuss with Ellen Barnes Pfiffner what lessons learned and elements we can leverage for future briefings across team management, staffing, content management, executive support - and identify new ways teams can work together to orchestrate the most impactful customer experiences.
Episode Highlights:
- Using the past to help us shape and respond to unplanned and unexpected occurrences beyond our control in future customer briefings
- How programs have pivoted to address virtual and other needs as they arise
- Revisit the ABPM world class characteristics AND the new whitepaper from the hybrid task force
- Leverage community-driven resources
- Put an emphasis on working together globally
- Schedule an updated workshop on facilitation
- Budget and update to support in-person briefings
- Consider ‘serial briefings’ and keep it brief
- Create a ‘virtual center’
- If you’re not ready for prime-time … wait
- A nice example on innovation - Elizabeth Simpson has been reactive and visionary during these times and aptly facilitates a community, webinars, articles, and broadcasts to enrich the member experience.
Links to ABPM assets
Guest Thought Leader:
Ellen Barnes Pfiffner
Consultant, EBP Business Consulting
Ellen is a Management Consultant with over 20 years of business experience spanning sales, marketing, operat