The CX Live!

The CX Live! podcast is an interview-style show for briefing programs and meetings. Our goal is to be your dedicated channel for all things customer experiencer where we ask industry thought leaders the tough questions about building a world-class program. Each month we’ll explore a new topic or trend that impacts customer experience, employee engagement, digitization and more…We’re unfiltered. We’re authentic. We’re having a conversation… join in!

All Episodes

The CX Live!

The CX Live! Episode 60: Mission-Driven Storytelling - Developing a Content & Messaging Strategy That Tells an Unforgettable Story with Nathan Pisik

March 22, 2023 • Episode 60

In this episode, Nathan Pisik, Global Leader in the Executive Briefing Program world and ‘professional raconteur’, explores approaches for mission-driven storytelling, a way of communicating an organization’s values and goals through a compelling narrative. He provides powerful examples from the briefing world and beyond that implore us to think creatively, sparking our own heightened sense of curiosity.

Episode Highlights:

Keys to effective mission-driven storytelling including authenticity, transparency and focusing on the impact of the organization’s work
How to utilize curiosity-driven questions to drive compelling stories
The formula for developing “visual evidence” and then “context” while highlighting specific briefing program that cause us to “look at this thing”
The possibility of providing ways for guests to learn more about themselves when engaging within our Centers
Addressing the challenges for programs to achieve mission-driven storytelling
The distinction between technology that enables innovation and those we use to take care of things that are not our engines of innovation
Advice for telling the truth in order to elevate our outcomes and strengthen relationships that serve a greater purpose

Episode Resources:

The Book of Beautiful Questions - Warren Berger
A More Beautiful Question - Warren Berger
The Culture Map - Erin Meyers
Johnny Harris Website

Guest Thought Leader:

Nathan Pisik
Global Leader in the Executive Briefing Program World and "Professional Raconteur"

Nathan has developed, led, and scaled global Content & Messaging strategy for some of the largest and most respected Technology companies in the world. Most recently, Nathan served as International Head of Content & Messaging at Google, overseeing global content strategy and serving as The Central Region Briefing Program Lead tasked with launching and managing Google’s burgeoning CloudSpace Briefing Program in Austin, TX.

Prior to joining Google, Nathan led global content & messaging strategy for the Dell Technologies Executive Briefing Program, managing Briefing Consultant Enablement and training across Dell Technologies 11 global locations, and serving as a Discussion Leader Developing, Facilitating, and Leading Design-Thinking and Innovation Workshops for Fortune 100 executives from around the world.

Nathan has served as a session leader at three ABPM conferences since 2021 and has been a keynote speaker at various industry events. He holds degrees in International Business and Chinese Language Studies from Texas A&M University.