The CX Live!

The CX Live! podcast is an interview-style show for briefing programs and meetings. Our goal is to be your dedicated channel for all things customer experiencer where we ask industry thought leaders the tough questions about building a world-class program. Each month we’ll explore a new topic or trend that impacts customer experience, employee engagement, digitization and more…We’re unfiltered. We’re authentic. We’re having a conversation… join in!

All Episodes

The CX Live!

The CX Live! Episode 62: Every Conversation Counts - Building Extraordinary Relationships with Riaz Meghji

May 31, 2023

In this episode, Riaz Meghji, who provided an amazing Keynote at the recent ABPM Spring Conference in Boston, offers additional insights and approaches for creating more authentic connections in our professional and personal lives. He provides specific questions we can all utilize to build trust and manifest deeper relationships. Even if you attended his Keynote, Riaz offers so many more meaningful insights during our conversation that you won’t want to miss!

Episode Highlights:

How to create space for people to show up as their authentic selves instead of overwhelming them with data
Key approaches to “make small talk bigger” including asking questions in a way that prompts deeper responses
The importance of “listening without distraction” and how to be confident in our preparation to allow for improvisation
Ways to “convey credibility before vulnerability”... modeling how to share imperfections which allows others to do the same
Practicing “making people feel famous” through specificity, milestone moments and gratitude
How “empathetic curiosity” can ease anxiety around difficult conversations and help us show up in better ways
Steps to encourage stories that evoke positive emotions - “trials, transitions and triumphs”

Powerful Quotes:

“Real Connection is the ability to admit imperfections.”
“Efficiency is the enemy of human connection.”
“Connected leaders give their people permission to get personal.”

Episode Resources:

Guest Thought Leader:

Riaz Meghji
Human Connections Speaker, Author and Executive Coach

Drawing on his almost two decades of experience as a broadcast interviewer and presenter for brands such as Citytv’s Breakfast Television, MTV Canada, CTV News, and the Toronto International Film Festival, 'Every Conversation Counts' author Riaz Meghji now serves as a human connection keynote speaker, helping leaders build trust, meaningful relationships and collaborative cultures in our new world of work.

His practical insights have been featured in various publications including Harvard Business Review, Fast Company and Financial Post.