The CX Live!

The CX Live! podcast is an interview-style show for briefing programs and meetings. Our goal is to be your dedicated channel for all things customer experiencer where we ask industry thought leaders the tough questions about building a world-class program. Each month we’ll explore a new topic or trend that impacts customer experience, employee engagement, digitization and more…We’re unfiltered. We’re authentic. We’re having a conversation… join in!

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The CX Live!

The CX Live! Episode 65: Elevating Customer Conversations Through Dynamic Delivery with Corey Hansen

June 28, 2023

In this episode, Corey Hansen, Dynamic Delivery Coach and Trainer with GoProBriefings.com offers our Executives and discussion leaders specific strategies and frameworks for building confidence in their delivery while customizing their content. From understanding Dynamics and Foundational Principles, to implementing the 4-A Way of Dynamic Delivery, Corey provides proven techniques to elevate conversations with our customers.

Highlights:

Similarities of “performances” on the theatrical stage and the corporate stage
Understanding Dynamics: Physical space, people, macro and micro levels
Foundational Principles including clearing the distraction and getting to action
Implementing the 4-A Way of Dynamic Delivery model (reference graphic): Audience, Atmosphere, Action, Actor
Content guidance for Discussion Leaders: “Expectations Set, Expectations Met”
The Importance of being prepared, not “winging it” and not ‘prejudging”

Episode Resources:

Guest Thought Leader:

Corey Hansen
Dynamic Delivery Coach and Trainer, GoProBriefings.com

Corey blends strategies and techniques from theatrical and corporate stages to help briefing professionals deliver their most confident and engaging performances. Corey earned his Master of Fine Arts degree in Acting at UC San Diego then earned membership in actors’ unions. Following his passion for teaching, Corey served as Professor of Acting at the University of Washington Graduate School of Drama.

While at Sprint, Corey held management positions in multiple disciplines including expanding roles in the Executive Briefing Program as Solution Demonstration Manager, Briefing Consultant, and General Manager of the award-winning Sprint Executive Briefing Program, selected as ABPM Program of the Year in 2014. Following Sprint’s merger with T-Mobile, Corey served as Senior Manager of the Executive Briefing Program.

A member of ABPM since 2013 Corey has attended and presented at Conferences and hosted the 2022 Fall Workshop attendees to the T-Mobile Experience Center in Kansas City.