The CX Live!

The CX Live! podcast is an interview-style show for briefing programs and meetings. Our goal is to be your dedicated channel for all things customer experiencer where we ask industry thought leaders the tough questions about building a world-class program. Each month we’ll explore a new topic or trend that impacts customer experience, employee engagement, digitization and more…We’re unfiltered. We’re authentic. We’re having a conversation… join in!

All Episodes

The CX Live!

The CX Live! Episode 74: Addressing Our Stress - From Depletion to Renewal with Shlomi Haster

June 03, 2024

In this second episode of our mini-series exploring the power of a positive mindset, Shlomi Haster, Growth Mindset Expert, Speaker, Podcaster and Stress Management Specialist, shares his powerful techniques for recognizing and shifting our mindset related to stress. From challenging our default mindset and inner critic, to focusing our energy to harness stress for positive outcomes, Shlomi guides us to identify our own unique stress, our common predictable stressors and levels of our stress signals. He’s created a "Stress Management Workbook for The CX Live! Podcast Listeners" that includes a “My Stress Profile” and “3-step Mindset Change Method for Real Time Stress Management” to help us live a more fulfilling life.

Highlights

Defining Stress - specific vs chronic, our core beliefs and their impact
Changing our Mindset Related to Stress - “peak performance”, harnessing energy to cope, our “default mindset”
- 3 Step Approach: Recognition, Acceptance, Utilization
- Address our “Inner Critic”
- Levels of stress in our modern life
My Stress Profile - own definition of stress, common stressors (predictable), stress signals (3 levels: thoughts, body, behavior)
Taking Action - growth mindset, connect the dots, change our experience
- Changing our neurological patterns
Hope - reduce stress, improve our daily life, the journey of living a fulfilled life
- “State of Ease” (HeartMath), being curious, practicing gratitude

Resources

Stress Management Workbook for The CX Live! Podcast Listeners
- "My Stress Profile"
- "3-step Mindset Change Method for Real Time Stress Management"
Mindset.org.il (click on Translate to English)
- Mindset Podcast - “Leadership, Stoicism and The Meaning of Life with Fred Kofman”
“Mindset: The New Psychology of Success” - Carol S. Dweck, PhD
Sharon Gewirtzman, Relationship Connector, coming soon “TheCreativeBySharon.com”

Guest Thought Leader

Shlomi Haster
Growth Mindset Expert, Speaker, Podcaster and Stress Management Specialist, Mindset.org.il
As a passionate advocate for personal and professional growth, Shlomi finds joy in witnessing individuals flourish, develop, and achieve success. This deep-rooted passion led him to the intersection of organizational Learning and Development (L&D) and personal growth mindset. With a BA in Human Behavior and an MA in Organizational Science, Shlomi has worked in startup and high-tech environments for 15 years, primarily in Learning & Development functions.

For 5 years, Shlomi has hosted one of Israel's leading podcasts, called "Mindset," featuring experts in their field, encompassing various aspects of personal and professional development. He is a HeartMath Building Personal Resilience (BPR) coach, trained to help individuals develop emotional resilience and stress management skills.