The CX Live!

The CX Live! podcast is an interview-style show for briefing programs and meetings. Our goal is to be your dedicated channel for all things customer experiencer where we ask industry thought leaders the tough questions about building a world-class program. Each month we’ll explore a new topic or trend that impacts customer experience, employee engagement, digitization and more…We’re unfiltered. We’re authentic. We’re having a conversation… join in!

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The CX Live!

The CX Live! Episode 78: Mindset of Influence: Think Your Way into a New Way of Acting, Act Your Way into a New Way of Thinking with Naomi Price

October 07, 2024

In this third episode of our mini-series related to ‘Mindset’, Naomi Price, SVP Global Accounts with Vantage Partners, offers insightful use cases and relevant stories along with step-by-step methodologies to shift our mindset for greater influence in our daily interactions. From coaching discussion leaders to engage at a deeper level with their customers, to preparing for powerful opportunities to speak with executive leadership, her guidance can support feeling more prepared, being more authentic in our engagements and to truly be present when these opportunities are presented to us.

Highlights

Customer-Focused Mindset: From “Me” to “Them”
Mindset Mantra: Think Your Way into a New Way of Acting, Act Your Way into a New Way of Thinking
Mindset for Influence: Internally, Externally and those presenting on your behalf
Shift from thinking about speaking with audiences as “Exposure” to “Visibility” where you are more in control of your own personal brand
The 3 Step Presenting Mantra
Self-Coaching Worksheet Example: “How do I want to be perceived?”
Addressing Difficult Questions: Understanding the Why first
Methodologies for Response: Fact or Feeling and Align-Respond-Maintain
Quiet Recalibration from AmyK Hutchins

Resources

Guest Thought Leader

Naomi Price
Senior Vice President, Global Accounts, Vantage Partners

Naomi is an internationally recognized expert in the art and science of business communication, moment of truth messaging, and high stakes communication consulting. Her commitment to her clients and professional partners has earned the trust of an extensive global network.

Naomi is an ABPM Solution Partner Advisory Board Member. Her first ABPM Conference was in the spring of 2006, with long time solution partner, Mandel Communications. When the owners of Mandel retired in December of 2022, Vantage Partners made it possible for Naomi and the best of Mandel’s trainers from around the world to continue doing the work they love, with and for people they value. Her portfolio of capabilities has expanded dramatically, thanks to Vantage’s consulting and training solutions (including sales and account management academies, negotiation skills training, new product launch consulting, and strategic deal coaching).

A travel and adventure junkie, Naomi has ridden her bicycle across New Zealand, fly fished in Argentina, and hiked in Bhutan. She is an avid rugby fan and just returned from supporting the USA mens’ and women’s Rugby 7s teams at the Olympics in Paris.