The CX Live!

The CX Live! Episode 7: Deepening Customer Relationships Through Connected Experiences w/ Dave Rogers

Dave Rogers Season 1 Episode 7

In this episode, Dave Rogers talks about Microsofts renowned briefing portfolio and the different types of experiences and journeys customers can “take” across any briefing or customer experience program.

Episode Highlights: 

  • A insider’s look at the variable experiences offered across Microsoft locations. 
  • The power of setting up priority, industry vignettes. 
  • Leveraging resources as a powerful way to engage with top customers (Microsoft’s CEO to CEO series)
  • Why it matters to be experiential vs transformational 
  • A bird’s eye view of the evolution of the briefing industry
  • How to focus on what your customers are doing with your technology
  • Upcoming goals for the Microsoft customer experience team
  • Tips for achieving the coveted ‘trusted advisor’ status
  • And most importantly… stop doing things that don’t work.

Guest Thought Leader:

Dave Rogers
Global Operations Director,
Microsoft

Create the vision and manage the execution of technology experiences for customers attending Microsoft's Global Executive events.