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The CX Live!
The CX Live! podcast is an interview-style show for briefing programs and meetings. Our goal is to be your dedicated channel for all things customer experiencer where we ask industry thought leaders the tough questions about building a world-class program. Each month we’ll explore a new topic or trend that impacts customer experience, employee engagement, digitization and more…We’re unfiltered. We’re authentic. We’re having a conversation… join in!
The CX Live!
The CX Live! Episode 15: Humanistic Design w/ Roseanne Bell
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The CXApp Live!
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Season 1
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Episode 15
In this episode, Roseanne Bell discusses the purpose of humanistic design in customer experience programs and the power of creating a comfortable environment for in-person and virtual engagements to support business goals, create long lasting relationships and build trust.
Episode Highlights:
- How design plays into customer-facing spaces
- Why the customer experience journey and physical environment need to be designed at the same time
- Getting the right people on the team from the beginning
- Think backwards, sideways, and upside down
- Exploring color, light, volume, layout, and physical comfort in your spaces
- Incorporating elements of nature into the design
- What to do with virtual engagements - mirror real life as much as possible
- Ideas to replicate movement around your center as if you were really there
- Using robots that are more refined and manageable than before
- The top 3 things to focus on when designing your center’s experience
- When and how to do value engineering
- Do yourself a favor now - make friends and grease the wheels!
Guest Thought Leader:
Roseanne Bell
President, Bellwether Design LLC
I am president of Bellwether Design LLC. For many years, we have been involved in all types of interior architecture and design. We specialize in high-tech corporate environments such as Executive Briefing Centers, Customer Experience Centers, Innovation Centers, and other customer-facing spaces. In addition, we design NOCs, EOCs, and Command & Control Centers.