The CX Live!

The CX Live! podcast is an interview-style show for briefing programs and meetings. Our goal is to be your dedicated channel for all things customer experiencer where we ask industry thought leaders the tough questions about building a world-class program. Each month we’ll explore a new topic or trend that impacts customer experience, employee engagement, digitization and more…We’re unfiltered. We’re authentic. We’re having a conversation… join in!

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The CX Live!

The CX Live! Episode 30: Staffing Strategies for Success w/ Pam Evans

August 16, 2021 • The CXApp Live! • Season 1 • Episode 30

In this episode, Pam Evans shares her insights on staffing strategies for success. Learn about how to evaluate and define what staffing resources we need in the new normal.

Episode Highlights:

How briefing teams have been affected related to staffing
Key things that programs need to consider around staffing for the near future
Key “new positions” and “skills” that programs are looking to add to their teams
Tips for briefing teams looking to hire
How briefing teams can approach management to talk through their changing needs
3 lessons learned

Guest Thought Leader:

Pam Evans
Consultant, Benett Communications

Pam is an industry thought leader and transformation agent. She has led the development and operations of industry leading Briefing, Customer Experience and Marketing programs at six enterprises including Oracle, Siebel, NetApp, SAP, Polycom, and Palo Alto Networks. Pam is an active member of ABPM, enjoys leading conference workshops and has served on the ABPM Advisory Board in the past. She received the 2014 ABPM President’s Service Award and in 2021 was one of the honorees of the ABPM Hero Award for her leadership during the Covid-19 pandemic. As of June 1, 2021, Pam became a consultant with Benett Communications and is excited to transfer her knowledge to briefing professionals. She has the skills and experience to guide programs at every stage of their development – from launching a new program to benchmarking and accelerating current programs.