The CX Live!

The CX Live! podcast is an interview-style show for briefing programs and meetings. Our goal is to be your dedicated channel for all things customer experiencer where we ask industry thought leaders the tough questions about building a world-class program. Each month we’ll explore a new topic or trend that impacts customer experience, employee engagement, digitization and more…We’re unfiltered. We’re authentic. We’re having a conversation… join in!

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The CX Live!

The CX Live! Episode 33: Creating Meaningful Moments to Remember w/ Patrick Muse

October 04, 2021 • The CXApp Live! • Season 1 • Episode 33

In this episode, Patrick Muse shares his insights on how we can bring stories to life that touch our guests and provide them with moments they will remember long after their experience with our brand, team, and company.

Episode Highlights:

Patrick's unique journey into the briefing world
The vision of the role of briefing programs to provide special moments for guests
Centers that have provided memorable moments
How to make a different for guests that engage with our teams and visit our centers
Lessons learned

Guest Thought Leader:

Patrick Muse
Senior Director of Client Experience, Best Buy Health

Patrick is a leader in events and experience design with over 30 years of experience building programs and teams to accelerate and amplify strategic objectives for large enterprises. His expertise spans new product introductions, briefing programs, reference site programs, events programs that strengthen relationships, build trust, convey knowledge, build brands, and drive sales.

Patrick is a long-term member of ABPM and has served on the ABPM Advisory Board, has led sessions at conferences, and hosted tour days at his centers at Philips Healthcare and IBM Watson. Prior to that he held leadership events and experience roles at Hewlett Packard.

His passion for technology and showcasing healthcare solutions that make a difference in the world is what inspires him most. Patrick is starting a new role this month as the Sr. Director of Client Experience at Best Buy Health, and he is eager for the return of face-to-face experiences..