The CX Live!

The CX Live! podcast is an interview-style show for briefing programs and meetings. Our goal is to be your dedicated channel for all things customer experiencer where we ask industry thought leaders the tough questions about building a world-class program. Each month we’ll explore a new topic or trend that impacts customer experience, employee engagement, digitization and more…We’re unfiltered. We’re authentic. We’re having a conversation… join in!

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The CX Live!

The CX Live! Episode 37 - Our Thought Leader Podcast Review 2021

December 01, 2021 • The CXApp Live! • Season 1 • Episode 37

In this episode, Darby Mason-Werner, Senior Director, Client & Partner Strategy with the CXApp and our host, takes the time to share some of the key learnings and stories she’s gathered from this year’s CXApp Live! podcast guests, emphasizing the value in integrating creativity and technology in briefing programs to engage customers in a hybrid world.

Episode Highlights:

The importance of creating memorable moments with your customers
How data can help you optimize for higher engagement
Key learnings on how to deliver hybrid briefings that enhance customer experiences
How different tools and technologies can strengthen your briefing program
How to engage discussion leaders who are the heart of our briefings

Host:

Darby Mason-Werner
Senior Director, Client & Partner Strategy, The CXApp, An Inpixon Company

Darby has 15+ years building and consulting for Corporate Briefing Centers worldwide. Her signature trademark is creating and developing consistent and scalable processes for programs that are looking to not only ‘wow’ their customers but also build functional models that stand the test of time. With this podcast, Darby is eager to help fellow briefing program colleagues simplify their lives with effective technology and tools while creating engaging experiences for their customers.