The CX Live!

The CX Live! podcast is an interview-style show for briefing programs and meetings. Our goal is to be your dedicated channel for all things customer experiencer where we ask industry thought leaders the tough questions about building a world-class program. Each month we’ll explore a new topic or trend that impacts customer experience, employee engagement, digitization and more…We’re unfiltered. We’re authentic. We’re having a conversation… join in!

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The CX Live!

The CX Live! Episode 39 – Characteristics of World Class Briefing Programs - An Origin Story w/ Candie Hurley

January 10, 2022 • The CXApp Live! • Season 1 • Episode 39

Description

In this episode, Candie Hurley, Trainer, Coach and Consultant with Benett Communications shares what makes a briefing program world class, and how the characteristics set by the ABPM serve as a benchmark for organizations striving towards providing the best experiences for their customers.

Episode Highlights:

The origins of the Characteristics of World Class Briefing Programs and a look into the five main categories
How the ABPM continuously updates the characteristics to meet growing industry standards and changes in technology
How the different categories allow organizations to evaluate their performance and make meaningful changes
A deep dive into how organizations use ABPM’s characteristics as a roadmap to excellence

Guest Thought Leader:

Candie Hurley
Trainer, Coach & Consultant, Benett Communications

Candie brings so much experience to our briefing community having been a member of ABPM since 1999. She’s been a company member leading global briefing programs for AT&T, Lucent, Avaya, and Trizetto. And she’s been a supplier partner as a coach and trainer with Benett Communications and Mandel Communications. She’s also been a recipient of the ABPM President’s Service Award and has served on the ABPM Advisory Board. If you’ve been to an ABPM conference you’ve probably been in one of her workshops! Candie supports briefing professionals in benchmarking their programs across the briefing industry. She also delivers training and coaching to help briefing programs create more impactful customer experiences that strengthen customer relationships, uncover new business opportunities, and accelerate the sales cycle.