The CX Live!

The CX Live! podcast is an interview-style show for briefing programs and meetings. Our goal is to be your dedicated channel for all things customer experiencer where we ask industry thought leaders the tough questions about building a world-class program. Each month we’ll explore a new topic or trend that impacts customer experience, employee engagement, digitization and more…We’re unfiltered. We’re authentic. We’re having a conversation… join in!

All Episodes

The CX Live!

The CX Live! Episode 41 - How World Class Programs Achieve Management Excellence w/ Jesse Hanz

February 01, 2022 • The CXApp Live! • Season 1 • Episode 41

Description

In this episode, Jesse Hanz, Director of Customer Experience at Schneider Electric dives into the Management category of the ABPM’s Characteristics of a World Class Briefing Program and how to create a strategy for success in management best practices. Additionally, Jesse offers some examples of important challenges he has faced and successful ways to overcome them.

Highlights:

Approaches for gaining executive support
How a strategic business plan should be dynamic and consistently reviewed
The value of investing in and empowering your team
How to prioritize how your resources are being used to best support your strategy
Different methods for fostering program advocacy and feedback
The power of promoting your program with customized value propositions

Guest Thought Leader:

Jesse Hanz
Director of Customer Experience, Schneider Electric

Jesse is the Director of Customer Experience specifically for Schneider Electric’s IT Division. His role involves helping global customer visit locations succeed in the quest to deliver a world-class experience whether they are manufacturing sites, technology centers, or executive briefing centers. His primary passion is in managing the vision, strategy, and overall advancement of the award-winning Innovation Executive Briefing Center, in St. Louis, Missouri. Jesse is an active member within the executive briefing community championing the development of the profession by serving on the ABPM Advisory Board and presenting frequently at ABPM conferences. Jesse began helping sales teams reach customer visit sites using advanced virtual methods with full-screen video back in early 2017, and now, Schneider Electric has adopted the St. Louis virtual system at over 20 sites globally.