The CX Live!
The CX Live! podcast is an interview-style show for briefing programs and meetings. Our goal is to be your dedicated channel for all things customer experiencer where we ask industry thought leaders the tough questions about building a world-class program. Each month we’ll explore a new topic or trend that impacts customer experience, employee engagement, digitization and more…We’re unfiltered. We’re authentic. We’re having a conversation… join in!
Podcasting since 2020 • 78 episodes
The CX Live!
Latest Episodes
The CX Live! Episode 78: Mindset of Influence: Think Your Way into a New Way of Acting, Act Your Way into a New Way of Thinking with Naomi Price
In this third episode of our mini-series related to ‘Mindset’, Naomi Price, SVP Global Accounts with Vantage Partners, offers insightful use cases and relevant stories along with step-by-step methodologies to shift our mindset for greater influ...
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52:55
The CX Live! Episode 77: The Role of Branded Merchandise in the Customer Journey with Crissy Manwaring
In this episode, Crissy Manwaring, New Business Development Manager with Robertson Marketing, calls on those crafting meaningful experiences to incorporate branded merchandise earlier in their strategic planning process and to recognize the imp...
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1:00:00
The CX Live! Episode 76: Maximizing Synergies Across Customer Programs with Kelly DeRoche and Jocelyn Domabyl
In our latest episode of the CX Live! Podcast, Jocelyn Domabyl, Strategic Program Manager & Global Discussion Leader Bureau Lead at Dell Technologies, and Kelly DeRoche, Speakers Bureau & Strategic Engagements Lead at Google Cloud, high...
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1:18:49
The CX Live! Episode 75: Putting Your Program on the Path to Excellence with Ellen Barnes Pfiffner
In this, our diamond episode, Ellen Barnes Pfiffner, Consultant with EBP Consulting, examines a multitude of approaches for putting our programs on the path to achieving excellence. From identifying the key indicators for evaluating our p...
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58:12
The CX Live! Episode 74: Addressing Our Stress - From Depletion to Renewal with Shlomi Haster
In this second episode of our mini-series exploring the power of a positive mindset, Shlomi Haster, Growth Mindset Expert, Speaker, Podcaster and Stress Management Specialist, shares his powerful techniques for recognizing and shifting our mind...
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1:01:00